At Sam & San, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.

1.Returns:

Products must be returned within 15 days of delivery.

To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.

2. Non-Returnable Items:

Customized or personalized products.

Perishable goods such as food items, unless defective or damaged.

3. Process for Returns:

Contact us at with your order details and reason for return.

We will provide a return shipping address and instructions.

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

4. Refunds:

Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7-10 business days to your original method of payment.

5. Exchanges:

We only replace items if they are defective or damaged. If you need an exchange, contact us.

6. Damaged or Incorrect Products:

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund.

We’re committed to ensuring a smooth and hassle-free return and refund process. 

For any queries, reach out to us at